So I had went to drop my vehicle for servicing and took UberPool to return back home. UberPool is quite economical compared to traveling in auto rickshaws – they quote random prices which is not justifiable according to the distance.
There was this co-rider with me who had come with some luggage from another city and apparently the driver had suggested him pooling because his distance was long; and it seems the rider had never used UberPool earlier.
The logical thought about pooling would be – drop the rider at the specified drop location and continue with next passenger. And that’s what holds in Uber’s policy as well – I did not know about this either but came to know about it when the guy called Uber customer care and started complaining to them about not dropping at the specified location.
The problem with the specified map location by the rider was – there is construction going on at that place and due to road rerouting it is not possible to go there. So the rider called up his local contact and asked where to come, the person on phone said some location which was a some 100-200 meters away from the drop location and inside some lane. The driver refused for the same. The rider got angry about this.
The driver stopped at the junction but it was creating traffic jam so he went to the other side, and stopped under the flyover where the original map location was given.
Looks like that shot his anger off the roof and he called police and said driver is refusing to drop at his location and taking him elsewhere and also said since he was not from this city the driver was harassing him. The driver explained to police (over phone) about the reality and police also asked the rider to get down at the drop location or discuss this problem with Uber customer care.
This is when he called Uber customer care and once again, he was proved wrong (because Uber can track vehicle location) and vehicle was standing exactly at drop location. Customer care rep also asked him to get down and not get into any fight.
Since lot of time was getting wasted I asked the driver to take him to the nearby location which was originally discussed by this rider’s local person. So both of them started arguing with the driver that it is his mistake and he is harassing him because he is from other city. Eventually the argument settled down after driver apologizing for no mistake of his.
End of story.
People have brains in their knees or what? You can clearly see traffic getting piled up and there is construction going on in the front, and your drop location has been reached yet you are arguing about dropping at a different location?
Also do not treat cab drivers like they are your slaves. They are doing business.
NONSENSE. TIME WASTE.