The sad state of social media support among Indian companies

Use of social media by Indian companies have skyrocketed in the recent years due to many reasons, two to be specific –

  1. It helps people connect directly with government – a lot has been done in this regard under the Digital India initiative.
  2. Since social media is a public space, brands / companies are pressurized to correctly resolve the issue or it is a ticking time bomb for them in case the problem becomes viral, can damage reputation easily.

Now coming back to the support brands on Twitter, an example here:

BSNL is a telecom operator in India, and they have a Twitter account where they answer queries. My query was pretty simple – BSNL announced availability of 4G uSIMs nationally so I asked them if 4G service is available in Pune. Their response as seen above – they want contact details from me. Moreover, the reply says “Sorry for the inconvenience caused”. I didn’t face any inconvenience here. It’s just out of context! Why not just reply to the tweet with a simple yes or no? It doesn’t contain any private information.

Many such countless examples can be seen on the Tweet with replies page of their twitter profiles. Interestingly it’s a common trend, and I don’t know why. If you look at the twitter profiles of some international brands – they don’t reply in similar fashion, except in cases where private information (account number, mobile number, etc.) is involved.

Common general information can be shared publicly, no? If information involves private matters such as – someone has a specific problem for which details are needed – that conversation can happen in private.

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Linode, you need a spam filter

I got this usual money scam email not directly, but via Linode Forum! Who even deploys Web applications without basic spam protection?!

Hello nileshgr,

The following is an email sent to you by joy kone via your account on
“Linode Forum”. If this message is spam, contains abusive or other comments
you find offensive please contact the webmaster of the board at the
following address:

https://forum.linode.com/memberlist.php?mode=contactadmin

Include this full email (particularly the headers). Please note that the
reply address to this email has been set to that of joy kone.

Message sent to you follows
~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Joy Kone

I have sent you this e-mail because of the need to open discussions with
you. I don’t want you to misunderstand this offer in any aspect…if it is
okay with you, I ask for your full cooperation. I have contacted you base
on trust to handle an investment in your country/company on my behalf as a
prospective partner.

My name is Joy Kone. a citizen but resides here . It might interest you to
know that I have US$10.500,000.00 deposited with a financial institution to
be invested in your country/company. It is pertinent to let me know if you
can handle this fund/investment with you in your country so as to furnish
you with all the necessary details about the financial institution for more
information. Meanwhile, i am very honest in my dealings with people and I
also demand the same from you as a Partner to be. Can I trust you with this
fund?

I want you to note that this is a mutual business venture as t here is a
reward for your assistance. I shall let you know your benefit for your
assistance as we proceed. For a more comprehensive details and source of
fund, please contact me as soon as possible. If you find this letter
offensive, please ignore it and accept my apologies.

Regards,
Joy Kone

Okay I received a reply from someone working at Linode, apparently it is possible to turn off the ability of others to send email to you via the forum:

A failed experiment with GlusterFS

GlusterFS is a clustered file system that can be used when you want to share the content across different machines which can be accomplished by NFS as well. But the difference is, NFS failover is hard.

In GlusterFS, you can add two servers known as bricks in Gluster’s terminology on which your volume can be created as a replica. All data is replicated to both the servers by Gluster. GlusterFS has support for advertising the volumes as NFS shares as well, but I didn’t use it because of the basic reason – failover.

Continue reading “A failed experiment with GlusterFS”

Things You Should Know Before Ranting About Android or iOS

There’s an old proverb: A little knowledge is a dangerous thing

I love rants. Don’t believe me? Read the title of my blog. So yeah, you’re convinced that I really love rants.

Notice that proverb above? Yes, that’s what I’m going to tell you in this post.

A lot of people who are fans of either Apple, Android, Google or iOS rant a lot about the one they like, and talk illogical bullshit about platform they hate. No, I’m not one of them. I’m not a fanboy specifically. I know the advantages and disdvantages of each OS and most importantly in addition to that, the history of each OS, which is what most of the rant-ers miss – half knowledge.

Though half knowledge while ranting does no harm, but still it’s bad to have half knowledge. Consider one day, if you come across violent person who is a fan of the platform you hate, and has full details about each operating system. You start your rants… I don’t have to tell the rest. Many rant-ers quote text from various sources which are biased towards either of the platforms and the statement makes absolutely no sense!

Continue reading “Things You Should Know Before Ranting About Android or iOS”

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